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PHEMIO VOICE / 斐米语音

ASR, ACD, PDD and MOS basics

ASR describes answer ratio, ACD average call duration, PDD post-dial delay, and MOS subjective or model-estimated listening quality.

Requirements and confirmation points

  • Answer definitions, unanswered samples and measurement methods affect results; one metric cannot establish suitability for every use.
  • For a business application of this topic, share your target system, destinations and purpose. Specific service terms require separate confirmation.
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